Privacy Policy

This Privacy Policy explains how Workout Today (“Workout Today,” “we,” “us,” or “our”) handles personal information when you use the Workout Today mobile app and website. It describes the information we collect, why we use it, when we share it, and the choices available to you.

Privacy contact: contact@workouttoday.app

1. Information we handle

Account and profile information

We may collect your name, email address, phone number if you provide one, account identifier, account role, profile photo, biography, language, sports interests, coaching details, service area, availability, and other information you choose to add to your profile.

Identity verification

To help verify members and coaches and support safety, we may process images or details from a government ID or passport, a selfie submitted for verification, and the resulting verification status. Coaches may also submit optional certifications or related profile documents. Verification documents are used for verification and safety purposes; they are not displayed as public profile content.

Bookings and session safety

We process booking requests, session time and format, coach and member details, selected meeting places or addresses, booking status, safety acknowledgements, and session records such as QR check-in or check-out status. Exact meeting details are shared with the people participating in that booking as needed to arrange and attend the session.

Location

If you grant location permission or use location features, we may process precise location coordinates for nearby coach discovery, maps, directions, and appointment-based live location sharing. During a session, the coach and member can share their live locations with each other through the session safety feature. Location sharing is limited to the relevant session and is not broadcast publicly. If you use SOS, the app may send your location and session details to the emergency contacts or support recipients configured for that feature.

Messages, reviews, and other content

We process in-app messages between booking participants, ratings and review text, review photos or videos, and profile content you submit. Messages are available to the participants in that conversation. Reviews and information you choose to show on a public coach profile may be visible to other app users.

Payments

Payments and saved-card setup are handled through Stripe. When you enter card details on Stripe’s hosted payment page, Stripe processes the full card number and security code. Workout Today does not receive or store your full card number or security code. We may receive and display Stripe identifiers and limited card details, such as the card brand and last four digits, to show your saved payment method and manage transactions.

Connected services and technical information

If you connect LINE, we may process your LINE account identifier and notification settings to send the alerts you request. When you use place search, maps, or directions, relevant search terms, place details, or coordinates may be sent to Google Maps or Google Places to provide those features. Our service and infrastructure providers may process technical information such as IP address, app or device version, request timestamps, API request details, and error or security logs to operate, secure, and troubleshoot the service. The website also loads font files from Google Fonts; Google may receive technical request information, such as your IP address, when those fonts load.

2. How we use information

• Create and manage accounts and profiles.
• Verify identities and help maintain a safer coaching marketplace.
• Find coaches, show availability, arrange bookings, and support sessions.
• Process payments and display saved payment methods.
• Provide chat, reviews, location sharing, QR check-in, SOS, and notifications.
• Protect users, prevent misuse or fraud, troubleshoot issues, and maintain service security.
• Respond to support requests and comply with applicable legal obligations.

Depending on the feature and applicable law, we process information to provide services you request, based on your choices or permissions, to protect users and operate the service, or to meet legal obligations. You can turn off device permissions or optional integrations, though some features may then be unavailable.

3. How information is shared

• Other booking participants: We share the profile, booking, meeting, chat, and session information needed between the member and coach. Live location is available to the relevant session participants when the location-sharing feature is active.
• Other app users: Public profile details and reviews you choose to publish may be visible to app users.
• Service providers: We use providers to support payments, maps and place search, LINE notifications, hosting, storage, security, and technical operations. These providers process information to deliver their services under their own terms and privacy notices.
• Legal and safety purposes: We may disclose information when reasonably necessary to comply with law, respond to valid legal requests, protect users or the service, or address fraud, safety, or security issues.
• Business changes: Information may be transferred as part of a merger, financing, reorganization, or sale of the service, subject to appropriate protections.

We do not sell personal information. We do not use personal information from the app to track you across other companies’ apps or websites for targeted advertising.

4. Retention

We keep information for as long as needed to provide the service, maintain account and booking records, complete identity or safety processes, handle disputes, protect users, and meet legal or accounting obligations. Retention periods can differ by information type. When information is no longer needed for these purposes, we will delete it or take steps to de-identify it where appropriate, subject to legal and safety requirements.

5. Security and international processing

We use reasonable administrative and technical safeguards designed to protect information. No online service can guarantee absolute security. Our service providers may process information in countries other than the country where you live. Where required, we use appropriate protections for those transfers.

6. Your choices and privacy rights

• Manage location permission in your device settings and use the app’s session controls to manage location sharing.
• Manage LINE connection and notification preferences in the app, where available.
• Contact us to request access to, correction of, or deletion of your personal information, to withdraw consent where processing is based on consent, or to exercise other rights available under applicable law.

We may need to verify your identity before responding. Some information may need to be retained where required by law or for legitimate safety, security, accounting, or dispute-resolution needs.

7. Children and teens

Workout Today is a marketplace for arranging sports coaching sessions. If you believe a child has provided personal information through the service in a way that is not permitted by applicable law, please contact us so we can review the request.

8. Changes to this policy

We may update this Privacy Policy as the service or our practices change. We will post the current version on this page and update the effective date above. If a change materially affects how we handle information, we will provide additional notice where required.

9. Contact us